At SkillFlexi, we are committed to providing you with the best online learning experience. We understand that there may be circumstances in which you need to request a refund for a course you've purchased on our platform. Please review our refund policy below to understand the conditions under which refunds are granted.

1. Refund Eligibility

1.1 30-Day Money-Back Guarantee: SkillFlexi offers a 30-day money-back guarantee for most courses. If you are not satisfied with a course you've purchased within the first 30 days of enrollment, you may be eligible for a full refund.

1.2 Course Completion: To qualify for a refund, you must not have completed more than 40% of the course content. Course completion is determined by tracking your progress through the course, and refunds are not available for courses that have been substantially completed.

1.3 Refund Request Deadline: You must request a refund within 30 days of your course purchase date. After the 30-day period has passed, refund requests may not be granted.

2. How to Request a Refund

2.1 Contact Customer Support: To initiate a refund request, please contact our customer support team at [Email Address] or through our "Contact Us" page. Include the following information in your request:

• Your name
• Course name and ID
• Purchase date
• Reason for the refund request

2.2 Verification: Our support team will review your request and may ask for additional information to verify your eligibility for a refund.

3. Refund Processing

3.1 Refund Approval: If your refund request is approved, the refund will be processed using the original payment method used for the purchase. Refunds are typically processed within 5-10 business days after approval.

3.2 No Partial Refunds: Refunds are issued for the full purchase amount. We do not provide partial refunds for individual course components or sections.

4. Non-Refundable Situations

4.1 Refund Exceptions: The following situations are generally not eligible for refunds:

• Courses purchased through third-party platforms or resellers
• Courses completed beyond the 40% threshold
• Courses that violate our Terms of Use or Honor Code

4.2 Promotions and Discounts: Refunds will not be provided for courses purchased at discounted prices, including during promotional or sale periods, unless explicitly stated in the promotion.

5. Policy Updates

5.1 Changes to the Refund Policy: SkillFlexi reserves the right to make changes to this refund policy at any time. Any updates or revisions will be posted on our website, and the date of the latest revision will be indicated at the beginning of this policy.

If you have any questions or concerns about our refund policy, please contact us at [Email Address] or visit our "Contact Us" page for assistance.